The Influence of Using Sequentra®

SAN BEDA COLLEGE GRADUATE SCHOOL OF BUSINESS MENDIOLA, MANILA seek Methodology The Influence of Using Sequentra on the Johnson Controls Inc. planetary WorkPlace fellowship Centres (JCI-GWK) deed winment and employ presidency operate and to the Clients SUBMITTED TO Dr. Milagros Malaya SUBMITTED BY Mark Anthony M. Villasis DATE February 05, 2011 TABLE OF CONTENTS I. Background of the Study2 II. assertion of the Problem3 III. Objectives of the Study General and specific4 IV. Signifi pl chthoniance of the Study 4 V. Review of link up Literature5 VI. Integration of Literature Findings8 VII. Assumptions of the Study8VIII. Operational Definition of Terms9 IX. Conceptual & Operational Framework12 X. field and Limitations13 XI. Hypotheses13 XII. Bibliography14 XIII. App peculiarityices15 I. Background of the Study The line of work procedure outsourcing (BPO) invests heavily with applied science and infrastructure. The Philippines to day of the month is at par with the worlds b est in technology. referable to their substantial investment in systems, networks, security, and softw are, most global BPO raisers look for passing workal, technology-intensive work such as portfolio database counsel, payroll, and records focussing to carry out the highest profit.With the global grocery becoming increasingly rivalrous and the insatiable appetite for business randomness, the record of data that must be managed and assimilated is growing at an exponential rate. Global corporations require standard processes, consistent data to enable global integrating and the ability to transform raw data into business intelligence to embody better decision making. In m all cases, regions, deemries and even cities fix assorted finance systems, computerized maintenance guidance systems, purchase order processing and scratch centre platforms with inconsistent data capture and coding.Just to add to the complexity the data can be in different languages. To keep en shroud of the data collected from business operations most companies use threefold systems. Retrieving and consolidating this information in a timely manner (e. g. month end inform) can be a costly and re fount intensive task. reading management centres contain been forced to win more services whilst reduction resource costs to remain competitive. In response to these business challenges, GWK is presently development Sequentra, a web-based bundle that allows capturing the following detect areas of information in one comprehensive web-based application. Lease regime doing Management take away & operating expense tracking construe milestone tracking dear client chart of accounts for AP integration Project budget tracking vituperative lease dates & options Performance measurement Key property contacts Electronic guest happiness surveys property allocations internal charge backs Document management Space type allocations Document management capability II . Statement of the Problem This depicted object testament be conducted to explain the influence of Sequentra to the exercise Management and Lease tribunal portions of JCI-JWK and to the customers. This study was intended to answer the following questions ) What features does Sequentra twisting to the motion Management and Lease judicial system Services of JCI-JWK? 2) What benefits does Sequentra put in front to the customers? 3) Who are the existing clients of JCI-JWKs exploit Management and Lease Administration Services that benefited from Sequentra? III. Objectives of the Study Main Objective To examine the effect of use Sequentra based on operational expediency on JCI-GWKs Transaction Managers and Lease Administrators, and felicity to the customers. Specific Objectives 1) To find out the features of Sequentra that contri exclusivelyes an operational proceeds to the Transaction Management and Lease Administration Services of JCI-JWK? ) To discover the benefits that Sequentra offers to the customers businesses? 3) To keep an eye on whether the clients of JCI-JWKs Transaction Management and Lease Administration Services are satisfied. IV. Significance of the Study With the global marketplace becoming increasingly competitive and the insatiable appetite for business information, the volume of data that must be managed and assimilated is growing at an exponential rate. Global corporations take value of the stream technologies, and infrastructures, require standard processes, consistent data to enable global consolidation and the ability to transform raw data into business intelligence to patronise better decision making.This study intends to investigate the influence of using Sequentra on the JCI-GWKs Transaction Management and Lease Administration Services and to its clients. determine the features and benefits that Sequentra offers and find out if the clients, in turn, is satisfied. This study depart likewise concede confidence to the ed ucation Technology (IT) practitioners to focus their initiatives on developing toolsets that nominate operational advantages. V. Review of Related Literature On wind vane found Applications According to an article on http//www. articlesbase. com entitled Benefits of Web Based Applications, about of the core benefits of Web Based Application are the following 1) Compatibility.Web based applications are far more compatible across platforms than conventional installed software. 2) Efficiency. The benefit of web based solution is that they not only modernizes complete business practices, but also makes services and information available from any web-facilitated personal computer. 3) Highly deployable. Deploying web applications to the end substance abusers are very easy. It scarce needs to send the user a website address to log into and provide them with internet penetration facility. 4) Security of live data. Web based applications provide an additional security by removing the need for the user to have access to the data and back end servers. 5) Cost Effective.Web based applications can considerably lower the costs because of reduced support and maintenance, lower requirements on the end user system and simplified plans. On Operational receipts An eHow contributor wrote an article on how can the information technology (IT) transfigure a business. According to the article, IT has brought about a revolution at the oeuvre since the 90s. The late development and fast-paced acceptation of Internet communication and Web-based technologies and applications has compound the potential of IT. IT and computer systems deployed strategi clapperclawy can impact the operational aspects and productivity parameters of a business. IT and attendant technologies and tools can be used to automate key business operations, functions and activities of a business.Businesses can invest in desktop computers, workstations, laptops, minicomputers, notebook computer computers and high-end servers for a host of organizational tasks and functions. Market-available software, reckoning applications, networking and another(prenominal) IT productivity tools installed in computers and computer systems can suspensor professionals, workers and round in a business to streamline work processes and execute tasks and functions faster in order to achieve organizational-defined goals and targets. Johnson Controls has developed Sequentra to enhance real estate management, lease system, discover management and reporting for improved productivity and decision making.This application was developed by real estate professionals who possess a unique knowledge of other applications offered in the marketplace, and a keen appreciation of the switching costs to sham to web-based applications. As a result, Sequentra was designed to dynamically integrate with existing legacy systems and provide web-based access to certain data managed in the legacy system. This allows corpo rations to move on the benefits of web access without the cost and time to replace systems, retrain staff and modify processes. In addition, Sequentra adds new functionality and reporting capability not other than present in other legacy systems. (Sequentra Technology for the Real nation Industry). pic Figure 1. Integrated Components of Sequentra On Customer SatisfactionAbout the realistic environment, the research that has addressed the influence of comprehend quality on satisfaction is limited. Rolland (2003) studied the relationship mingled with the perceived quality of a website and satisfaction with the site. The results shows that the perceived quality of the website influence positively satisfaction. This relationship has been demonstrated by Wolfinbarger and Gilly (2003) they shown that the overall quality of service, predicts strongly satisfaction of users. The same result was also confirmed by Bressolles (2004) who studied this link in a obtain experience at two site s a site for digital products and a travel site.The results show a strong and positive relationship mingled with the two concepts. It follows that service quality influence positively satisfaction later a purchase from a merchant site. VI. Integration of Literature Findings done the literary works review, the detective has shown the benefits of the web-based applications, the operational advantage of adopting the information technology (e. g. adoption of Internet communication and Web-based technologies and applications), and the influence of perceived quality of a website on satisfaction. It is therefore reasonable to consider the influences of the web-based application on the operational advantage of a service and the satisfaction of the customers.Meanwhile, technology adoption generates less humans contact which might result in waste of time and front and concern about privacy and confidentiality from the customer point of view (Bitner 2001). Meyronin (2004) has indicated that electronic intermediation tends to impoverish service relations, and human interactions might create look upon through advanced services, so that a balance between competitive advantage and productivity gains is necessary. VII. Assumptions of the Study The assumptions of the study are as follows 1. The researcher will identify the Sequentra features that have been suggested as being important for Transaction Management and Lease Administration Services. 2. The researcher will also nab the Sequentra benefits that are known to offer business advantages to the clients. 3.The existing clients of JCI-JWKs Transaction Management and Lease Administration Services that have benefited from Sequentra are ranging from regional organizations to large multi-national corporations. VIII. Operational Definition of Terms Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or process es) to a third-party service provider. typically categorized into back office outsourcing which includes internal business functions such as human resources or finance and accounting, and front office outsourcing which includes customer-related services such as contact center services.BPO that is contracted outside a companys farming is called offshore outsourcing. BPO that is contracted to a companys neighboring (or nearby) country is called nearshore outsourcing. (Wikipedia) Given the propinquity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. Information technology (IT) is the acquisition, processing, storage and ventilation of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications.The term in its modern sense first appeared in a 1958 article published in the Harvard Business Review, in which authors Leavitt and Whisler commented that the new technology does not yet have a single established name. We shall call it information technology. (Wikipedia) IT is the area of managing technology and spans wide variety of areas that include but are not limited to things such as processes, computer software, information systems, computer hardware, programming languages, and data constructs. In short, anything that renders data, information or perceived knowledge in any visual format whatsoever, via any multimedia system distribution mechanism, is considered part of the domain space known as Information Technology (IT). (Wikipedia) Lease Administration Services.Lease Administration is the process of maintaining and utilizing disposed(p) information contained within the lease by either the landlord or tenant. It includes the playacting of all activities that examine lease com plianceconsisting of both pecuniary and non financial obligations. It includes calculating rent increases and the other party confirming calculations already made. It includes the process by which the tenant notifies the landlord of its intent to exercise an option to renew or its intent to vacate. It also includes the process by which landlords determine additional monetary charges a tenant may be liable for. It includes determining to distributively one partys insurance requirements under the lease.In short, it includes the entire process of determining obligations under the lease and ensuring such obligations are met by the other party. Lease administration by the tenant would include providing information (critical dates, rights and responsibilities) to its managers including facilities, operations, finance, and risk. These titles (responsibilities ultimately) may be make full by the same individual, or not. If not, they may be outsourced which tots further at times to the confusion and the possibility of oversights in ensuring lease obligations are being met. Sequentra is an integrated, collaborative, web-based real estate software solution and serves as a primeval depositary for all portfolio and invent-related information.Sequentra was developed by Johnson Controls to provide clients with enhanced communications and accountability for all facets of real estate and project-related requirements. This real estate software also contains a lease administration module that, when combined with the project tracking feature, can fully integrate a clients entire real estate database and reporting system. Transaction Management. Transaction management is the efficient management of real estate related hireings. Organizing information and tasks in a sequential order and makes the process easy to track by all parties involved with the transactions. Sending notifications to the transaction aggroup members informing them that they have an active task.Ensurin g that transactions are completed on schedule and that the transaction team works more efficiently thus reducing the pedal times. IX. Conceptual & Operational Framework Firstly, this study aims to explore the influence of using Sequentra based on operational advantage on the JCI-GWKs Transaction Management and Lease Administration Services. Determine the features and benefits that Sequentra offers and find out if the clients, in turn, is satisfied. The researcher will start with three questions First, is there an operational advantage that the Transaction Managers and Lease Administrators experienced in using Sequentra? Second, what benefits does Sequentra put forward to the clients?Third, who are the existing customers of the JCI-JWKs Transaction Management and Lease Administration Services that have benefited from Sequentra. An in-depth interview method will be designed. Then, a questionnaire survey follows to validate how Sequentra influences the JCI-GWKs Transaction Management and Lease Administration Services, and the client satisfaction. Figure 2. Conceptual Framework X. Scope and Limitations This study will be conducted mainly to explore the influence of using Sequentra on the JCI-GWKs Transaction Management and Lease Administration Services and to the clients. The focus will be on the operational advantage of the services and the clients satisfaction based on the benefits that Sequentra offers to their businesses.Data will be pull together through descriptive method. This will serve as the primary source of data collection. Secondary data will include related literature about the subject of the research. XI. Hypotheses The researcher proposes a direct relationship between using Sequentra and the operational advantage to the Transaction Management and Lease Administration Services of JCI-JWK and client satisfaction. H1. Using Sequentra which increases operation efficiency of service is positively related with client satisfaction. H2. Using Sequentra w hich increases operation efficiency of service is negatively related with client satisfaction when the services fail. XII. Bibliography Online ArticlesSequentra Technology for the Real land Industry http//www. sequentra. com/solutions/sequentra. html Sequentra User Help Section http//www. sequentra. net/sequentra/help/user_help/new_help/ SSL /FlashHelp/Sequentra_User_Help_Section. htm Business Process Outsourcing http//en. wikipedia. org/wiki/Business_process_outsourcing Information Technology http//en. wikipedia. org/wiki/Information_technology Biswajit Nag, Business Process Outsourcing tint and Implications, Bulletin on Asia-Pacific Perspectives 2004/05. Retrieved September 12, 2009 from ebsco. com Journals Bitner MJ (2001), Service and Technology Opportunities and Paradoxes.Manage Service case 11(6)375379 Bressolles G. (2004), The quality of electronic service, NETQUAL scale, consequences and moderating variables, Ph. D. in Management Sciences, University of Toulouse I. Meyron in B (2004), ICT the creation of value and differentiation in services. Manage Service Quality 14(2/3)216225 Rolland S. (2003), The impact of Internet use on perceived quality and consumer satisfaction, PhD in Management Sciences, University Paris Dauphine. Wolfinbarger M. and Gilly M. C. (2003), E-TailQ dimensionalizing, measuring and predicting retail quality, Journal of Retailing, 79, 183-198. XIII. Appendices Appendix 1. Sequentra Components SEQUENTRA COMPONENTS Project Module Team date and milestone tracking (e-mail ticklers) Location deal point analysis Budget tracking Space programming Contacts database whizz repository for documents Savings calculations Property Module Rent stream and expenses familiar allocations Lease clauses Critical dates & options (e-mail ticklers) Contacts database Reporting Standard reports library Ad hoc reporting capability Produces rich, highly formatted reports into Adobe Acrobat, Excel and HTML System Admin Ass igns flexible, firm access rights to end users Capability to customize fields, e-mail notifications and project templates Manage document templates library Appendix 2. Specific Features and Benefits of Sequentra FEATURES BENEFITS Project/Property Specific Bulletin Cycle time for projects is greatly reduced as team members can communicate and collaborate on Board projects anytime, anywhere. Web-based application Does not require any software to be installed on a users local machine. The only requirement is Internet access. Central repository for all project Lets users who are dispersed collaborate on files associated with each assignment.Users related files and document templates always know where to go for the most recent version of a file. Flexible, secure access Defined security levels ensure that users have access to applicable projects/properties. Process Automation, Milestone email dialogue is enhanced, as team members can be automatically e-mailed when an impor tant Notifications assignment milestone has been reached or falls behind schedule. Customizable Can be customized to reverberate your organization. Appendix 3. Sequentra, an exclusive Real Estate Management tool with triple advantagesBecause Sequentra was developed by real estate and e-business experts and is supported by Johnson Controls, a global real estate services and facilities management company, clients can count on a tool designed to help maximize the doing of their real estate assets. Seamless integration between property and project modules to save time and eliminate errors. Real-time collaboration and information sacramental manduction to reduce cycle time. 24/7 access to data from web-based browsers. automate workflow ensures schedules are maintained and results are measurable. Project team members have access to project files and templates. Flexible access rights for file and project security. infix proactive email notifications enhance communication reg arding project milestones. Fully customizable and climbable to fit the needs of any organization. Generate self-definable reports with a user-friendly interface. Johnson Controls operates in more than 50 countries, with thousands of dedicated real estate services and facilities management employees, and a billion square feet under management. Customers benefit from a ecumenical knowledge network focused on delivering strategically-based services and solutions designed to contribute to enterprise goals. Appendix 4. List of Existing Clients Below is a uncomplete list of GWK clients that have benefited from Sequentra Solutions. Agilent Technologies Manpower Cadbury Otis Carrier Corporation Pratt & Whitney Hamilton Sundstrand Ryder henry Schein Sikorsky Motorola Sonoco United Technologies Realty WPP Sequentra Features and Benefits Operational advantage on the JCI-GWKs Transaction Management and Lease Administration Services Client Satisfaction