Interview of Insurance Ad :: essays papers

Interview of indemnity AdInterview of an Insurance Field AdjusterAs I fumbled through radio stations, the persistent memories ofa horn blaring, tires screeching, and turning just in time to count on a trucksmashing into my car came flooding back. Glass shattering, the airbagdeploying, I had gasped for breath from the sudden impact. It is sad thatmost people will let to go through a car accident like this bingle at leastonce in their lifetime. Kathy Highland was the insurance adjustor fromShelter Insurance Company who was assigned to my case. Herprofessionalism, courtesy, and understanding changed this horror account statementinto just another chapter in my life, a chapter which I am at once fit tolook back upon as a valuable training experience. The morning sun warmed the air that April day. It was Thursdayaround ball club a.m. when I arrived at the Shelter Insurance building. Ilooked around Kathys routine noticing her diploma from the University ofOklahoma and a coup le of certificates for the insurance company suspension onthe wall. Directly behind her was a quotation in a small frame. It read, Whenlooking for the reason why things go wrong never rule out sheerstupidity. I asked Kathy what it meant to her. Kathy looked at me andsaid, People become into my office thinking I have all the answers and I mess give them everything they want. It is easy to see that Kathysknowledge is what people desire. With her professionalism and courtesyshe is able to ease the suffering of her clients and not compensate themmore than the company is spontaneous to. About that time the phone rang, andshe picked it up and said, Kathy Highland. She listened for a fewseconds as she tapped her pen on the desk, and finally said, What is the championship number. As if she had done this a million times, Kathy told theperson on the phone to go ahead and expound the car rental and then hung upthe phone. Clearly Kathy handles her work swiftly and methodically easin gthe anguish of the ordeal as easy as possible. As I asked Kathy, Where does the claim process begin? Shestarted to explain to me the claim process from beginning to end. Firstthe adjuster will call two parties involved in the accident. Kathy said,This could be the fun part. Most of the time you bewitch two differentstories of the accident. Then the adjuster will go to the shooter of the